UNITED KINGDOM
UK orders are dispatched with Royal Mail (£8) please allow 1-2 business days.
To guarantee next day delivery Monday - Friday kindly place your order before 12pm.
IRELAND/GUERNSEY
Orders are dispatched with Royal Mail/DHL (£12) Please allow 3-5 days.
Customs, duties and local taxes are due on all orders to Ireland. These duties are set by your local government, not by Arabella London. Rates vary according to the country, but they are often 1/3rd value of your order. The customer is required to pay these charges on delivery. If you decline the parcel / do not clear these delivery costs, the parcel will be returned to us in the UK and all shipping, handling and DHL costs will be non-refundable.
European orders are dispatched with DHL (£30) please allow 3-5 business days. Customs, duties and local taxes are due on all EU orders. These duties are set by your local government, not by Arabella London. Rates vary according to the country, but they are often 1/3rd value of your order. The customer is required to pay these charges on delivery. If you decline the parcel / do not clear these delivery costs, the parcel will be returned to us in the UK and all shipping, handling and DHL costs will be non-refundable.
USA orders are sent with DHL (£30) please allow 2-4 for New York and 5-7 business days for all other locations.
All Arabella London pieces are manufactured in Morocco. Moroccan-made goods benefit from a preferential 10% duty rate under the Morocco-US trade treaty. We provide all this information clearly on the commercial invoice that accompanies the shipment.
US customs are repeatedly incorrectly declaring the goods as UK origin (where they are dispatched from) rather than of Moroccan origin, as stated on the commercial invoice - leading to duties being incorrectly calculated at a significantly higher rate than they should be.
What to expect:
- DHL will issue you with an invoice when your parcel arrives.
- This must be paid to receive your parcel.
If duties appear higher than expected, you can either:
- Dispute the charges while the parcel is in customs to have the correct invoice issued.
- Pay the invoice to release the parcel quickly (for example, if you need the items urgently for a holiday or special occasion) and then submit a reclaim retrospectively for any overcharges.
If you decline the parcel / do not clear the delivery costs, the parcel will be returned to us in the UK and all shipping, handling and DHL costs will be non-refundable.
We will email you full guidance on making the claim to US customs when you place your order - please check your inbox and junk/spam folders so you don't miss it - we're here to help you.
REST OF THE WORLD
Orders are dispatched with DHL (£35) please allow for 5-7 business days. Customs, duties and local taxes may apply to the order. The customer is required to pay these charges on delivery. If you decline the parcel / do not clear these delivery costs, the parcel will be returned to us in the UK and all shipping, handling and DHL costs will be non-refundable.
DELIVERY OF SALES ITEMS
We aim to meet our delivery promise, but during peak sales season and the surge in orders, there may be slight delays occasionally (we'll notify you if your order is affected). All discounted items are shipped in non-branded packaging.
